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# How do I link the ITR number with the insurance I already bought prior registration with FWCMS?

> ⚠️ **IMPORTANT:** FWCMS only accepts PLKS renewals when insurance is purchased using an **ITR number**, unless the Immigration Department (JIM) has specifically advises you to proceed permit renewal directly at the Immigration office due to specific reasons.

Unfortunately, we are **unable to link your previous insurance** with a new ITR number. FWCMS strictly requires that insurance for PLKS renewal be purchased **using the ITR number**.  

Find out how to obtain your ITR number here: 👉 [Where do I obtain my ITR number from FWCMS?](https://einsurans.crisp.help/en/article/where-do-i-obtain-fwcms-itr-number-1471fh2/)

### If You Purchased Insurance **Before** Generating an ITR
If you have already purchased insurance earlier, that **insurance cannot be used** for PLKS renewal in FWCMS.

You may:
✅ Request for **policy cancellation**  
✅ Request for **refund**  
✅ Generate an ITR in FWCMS immediately — choose **“Offline Self Purchase” (Option 3)** and WhatsApp us for assistance.

Contact us for the cancellation form and any assistance: [011 5621 6906](https://wa.me/601156216906)

![](https://storage.crisp.chat/users/helpdesk/website/8fee56e3f4257000/image_sfv0vw.png)

> If you purchased insurance through another agent or platform (not eInsurans), please contact the respective agent directly for the cancellation process.

### What Should You Do Then?
1. Login to [FWCMS](https://fwcms.com.my/)  
2. Generate ITR number in FWCMS
3. Use that ITR number to **purchase SPIKPA IG** in eInsurans  
4. The insurance policy will be **issued immediately after payment**

## Buy SPIKPA IG Insurance Online (Malaysia)

You can buy **SPIKPA IG with ITR (for FWCMS)** here:  
👉 **https://tr.ee/einsurans**

📞 For further enquiries, contact **eInsurans Helpline**:  
👉 [WhatsApp 011 562 16906](https://wa.me/601156216906)