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# How to verify your ITR purchase if you purchase with other platform or agents?

If you have already purchased insurance using an **ITR (Insurance Transaction Reference)** through another platform or agent, you can use the **eInsurans website** to verify whether the insurance purchased was genuinely made using an ITR or not.

### How to Verify Insurance Purchase Using ITR on eInsurans

**Step 1:** Visit [https://tr.ee/einsurans](https://tr.ee/einsurans)  
**Step 2:** Select **Tokio Marine**  
**Step 3:** Enter your **ITR number** and **SSM number**

### Verification Results
#### **Result 1:**  
> ***"Insurance already purchased for this Insurance Type."***

**Meaning: **
* Your ITR number has **already been used** to purchase insurance.  
* The FWCMS status should be **updated automatically within 10 minutes to a maximum of 1 day**.  
* If, after 1 day, the status still does not change to ***“INSURANCE PURCHASED”*** or ***“PENDING JIM APPROVAL”***, please contact your platform or agent so the insurance company can verify it with FWCMS.  

![](https://storage.crisp.chat/users/helpdesk/website/8fee56e3f4257000/whatsapp-image-2025-02-05-at-3_1cc5y3e.jpeg)

#### **Result 2:**  
> You can still **proceed to purchase insurance**, and the employer information will be **auto-filled**.

**Meaning: ** 
* The ITR number has **not yet been used**.  
* The input boxes will appear **greyed out**, and employer details will auto-populate.  
* Your platform or agent likely **did not enter the ITR number correctly**, which is why your FWCMS status has not been updated.  

![](https://storage.crisp.chat/users/helpdesk/website/8fee56e3f4257000/image_x9lgcc.png)

## Buy SPIKPA IG Insurance Online (Malaysia)

You can buy **SPIKPA IG with ITR (for FWCMS)** here:  
👉 **https://tr.ee/einsurans**

📞 For further enquiries, contact **eInsurans Helpline**:  
👉 [WhatsApp 011 562 16906](https://wa.me/601156216906)