Articles on: Website Troubleshooting
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I received a message “Session invalidated’ and unable to proceed


Causes of the Issue


This may occur due to the following reasons:


  1. You stayed on the website for an extended period of time.
  2. You opened multiple eInsurans pages simultaneously.
  3. You clicked the Back button during the payment process.



  1. Clear the cache related to eInsurans in your Google History settings.
  2. Close all duplicate pages.
  3. Reopen the eInsurans portal and start the process from the beginning.


Tip: Avoid opening duplicate pages to prevent any system difficulties.


Still stuck? Talk to a real person.


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Updated on: 12/10/2026

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