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# Without ITR: Excel upload shows ‘Upload Aborted’

||| **Special case — without ITR.** Only for renewals JIM has told you to do at the counter, or Special Pass, Rehiring and RTK cases. Renewing in FWCMS? Use your ITR instead: [how to get your ITR](https://help.einsuransmy.com/en/article/1471fh2/).

Formatting errors may occur in the uploaded Excel file. The quickest way to resolve this is to **send your Excel file to us for review**. We will assist in correcting any errors so that you can follow the proper steps for future use.

## Still stuck? Talk to a real person.

**eInsurans — Your Foreign Worker Insurance One-Stop Centre**

- WhatsApp **[011-5621 6906](https://wa.me/601156216906)**: 9am–6pm, Monday to Sunday. Real people answer.
- Email [hello@einsuransmy.com](mailto:hello@einsuransmy.com)
- Buy SPIKPA IG with your FWCMS ITR: [tr.ee/einsurans](https://tr.ee/einsurans)

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