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# Without ITR: My company details disappeared after I uploaded the Excel file

||| **Special case — without ITR.** Only for renewals JIM has told you to do at the counter, or Special Pass, Rehiring and RTK cases. Renewing in FWCMS? Use your ITR instead: [how to get your ITR](https://help.einsuransmy.com/en/article/1471fh2/).

This issue occurs due to system logic, where you must **upload the Excel file first** before entering the employer details. If any information is lost, please **re-enter the details**.

| ⚡ Important Note: If you enter company details first and then upload the Excel file, the previously entered information will be cleared. Do not worry, after uploading the file, you can fill in the company information as usual. |

## Still stuck? Talk to a real person.

**eInsurans — Your Foreign Worker Insurance One-Stop Centre**

- WhatsApp **[011-5621 6906](https://wa.me/601156216906)**: 9am–6pm, Monday to Sunday. Real people answer.
- Email [hello@einsuransmy.com](mailto:hello@einsuransmy.com)
- Buy SPIKPA IG with your FWCMS ITR: [tr.ee/einsurans](https://tr.ee/einsurans)

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