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> Use this file to discover available pages before exploring further.
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# Without ITR: “Worker had been blacklisted” message

||| **Special case — without ITR.** Only for renewals JIM has told you to do at the counter, or Special Pass, Rehiring and RTK cases. Renewing in FWCMS? Use your ITR instead: [how to get your ITR](https://help.einsuransmy.com/en/article/1471fh2/).

The insurance system is linked to government departments and authorised agencies. This message appears due to specific reasons. It may occur if the worker’s passport has expired or if there are outstanding government hospital bills under the worker’s name.  

Please check with the **Immigration Department of Malaysia (JIM)**, or WhatsApp us on 011-5621 6906 and our team will help you work out the next step.

## Still stuck? Talk to a real person.

**eInsurans — Your Foreign Worker Insurance One-Stop Centre**

- WhatsApp **[011-5621 6906](https://wa.me/601156216906)**: 9am–6pm, Monday to Sunday. Real people answer.
- Email [hello@einsuransmy.com](mailto:hello@einsuransmy.com)
- Buy SPIKPA IG with your FWCMS ITR: [tr.ee/einsurans](https://tr.ee/einsurans)

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