Endorsement & Cancellation
Our team handles every change and cancellation with the insurer for you.
Changing a policy (endorsement)
Common changes: name spelling, a new passport number, or company details. Need to replace a worker? WhatsApp us and our team advises.
WhatsApp us the policy number, the insurer and the documents:
- Company: copies of the SSM registration documents.
- Individual employer: a copy of the IC.
- Worker: copies of the current work permit and passport (old and new pages for a new passport), and the Special Pass if there is one.
If a worker's passport or permit changes, update JIM, FOMEMA and PERKESO too. There is no insurer fee for changes.
Cancellation and refund
When a refund is possible:
- The worker never arrived, or the application was cancelled before the policy was used.
- You paid twice for the same worker.
- You bought before generating an ITR. That policy cannot be linked to FWCMS: cancel it for a refund, then buy again with the ITR. More: How do I link the ITR number with the insurance I already bought?
- The worker goes home early: unused SPIKPA is refunded pro-rata.
Any other case? WhatsApp us and our team advises.
How: WhatsApp us the policy number and the reason. We send you the cancellation form, submit it to the insurer and follow the refund through. Have ready: company name, policy number(s), worker name and passport number, and the bank account for the refund.
How long: around 7 working days after we receive everything.
Good to know: the RM10 stamp duty is not refunded. The Insurance Guarantee can still be cancelled when there is a valid reason, but the IG premium is not refunded when a worker goes home.
Still stuck? Talk to a real person.
eInsurans — Your Foreign Worker Insurance One-Stop Centre
- WhatsApp 011-5621 6906: 9am–6pm, Monday to Sunday. Real people answer.
- Email hello@einsuransmy.com
- Buy SPIKPA IG with your FWCMS ITR: tr.ee/einsurans
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Updated on: 13/10/2026
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