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How to check an ITR purchase made with another agent or website

If you have already purchased insurance using an ITR (Insurance Transaction Reference) through another agent or website, you can use the eInsurans website to verify whether the insurance purchased was genuinely made using an ITR or not.


How to Verify Insurance Purchase Using ITR on eInsurans


Step 1: Visit https://tr.ee/einsurans
Step 2: Select Tokio Marine
Step 3: Enter your ITR number and SSM number


Verification Results

Result 1:

"Insurance already purchased for this Insurance Type."


Meaning:

  • Your ITR number has already been used to purchase insurance.
  • The FWCMS status should be updated automatically within 10 minutes to a maximum of 1 day.
  • If, after 1 day, the status still does not change to “INSURANCE PURCHASED” or “PENDING JIM APPROVAL”, please contact the agent or website you bought from so the insurance company can verify it with FWCMS. Or WhatsApp us on 011-5621 6906 and our team will check the ITR status with you.



Result 2:

You can still proceed to purchase insurance, and the employer information will be auto-filled.


Meaning:

  • The ITR number has not yet been used.
  • The input boxes will appear greyed out, and employer details will auto-populate.
  • The agent or website you used likely did not enter the ITR number correctly, which is why your FWCMS status has not been updated.



Still stuck? Talk to a real person.


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Updated on: 12/10/2026

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