Articles on: ITR FAQ
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There is a typo in the company address or worker name. Why can’t I change it?

You cannot edit incorrect information because your data is locked. The data is taken directly from the ITR code you entered in the FWCMS system.


All information displayed during insurance purchase is automatically pulled from FWCMS. If there are errors such as:

  • Incorrect employer name
  • Outdated company address
  • Changed SSM number
  • Mismatched worker details


Then you must:

  1. Contact FWCMS to update the information in their system first
  2. Generate a new ITR number
  3. Use the new ITR for your insurance purchase so that the policy contains the correct details


The insurance policy will follow the information from the ITR, so ensure it is updated before proceeding with the purchase.


Still stuck? Talk to a real person.


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Updated on: 12/10/2026

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