• After I have keyed in the ITR numbers and click 'Submit', message shows 'Not Found'. What should I do?

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• "Request contains invalid data. Employer ROC Number not found or it is Invalid"

  If you encounter this error message "Request contains invalid data. Employer ROC Number not found or it is Invalid", most likely it is because you have entered wrong SSM Business Registration Number. The correct SSM number depends on whether you registered in FWCMS system - the old SSM number (Format 123456-W) or the new SSM number (Format 20190123123121). Please double check your records in FWCMS system and try again. (https://storage.crisp.chat/users/helpdesk/website/8fee56e3f42570Few readers

• "Insurance already purchased for this Insurance Type"

  If you encounter the below error "Insurance already purchased for this Insurance Type", it means that the FWCMS ITR numbers are already used to purchase the insurance. You will be unable to repurchase the insurance. If your ITR confirmed has not been used, it will appear greyed out like this and the employer particulars will be auto populated. (https://storage.crisFew readers

• "Please enter Date of Birth"

  If you encounter this error "Please Enter Date of Birth", most likely that your company is categorised as "Individual" in your FWCMS Employer Particulars. You will be unable to proceed purchase on our website until you change the employer type in FWCMS from "Individual" to the correct category. The categories are attached as below as well Categories of Employer Sole PropFew readers

• "Error occurred in FWCMS while processing Input Request"

  If you encounter this error message "Error occurred in FWCMS while processing Input Request", it is because FWCMS server is down at the moment. They are unable to call the data and auto populate the insurance system (all companies). Please wait a few hours or try again at the end of the day. "Error occurred in FWCMS while processing Input Request" You can buy SPIKPA IG with IFew readers

• "FWCMS Reference Number (FWHS/SKHPPA) not found. Please try again."

  If you encounter this error message "FWCMS Reference Number (FWHS/SKHPPA) not found. Please try again.", it is because you entered wrong ITR number. Please check back the ITR number in your email or the excel attached in the email. "FWCMS Reference Number (FWHS/SKHPPA) not found. Please try again." (https://storage.crisp.chat/users/helpdesk/website/8fee56e3f4257000/whatsapp-image-2025-02-17-at-01u5pzgf.jpg =800x268) You can buy SPIKPA IG with ITR (for FWCMS) here: https://tr.ee/einsuranFew readers