• After I have keyed in the ITR numbers and click 'Submit', message shows 'Not Found'. What should I do?

  FWCMS ITR EPLKS RENEWAL LANJUTAN FOREIGN WORKER INSURANCE SPIKPA IG INSURANS PEKERJA ASINGFeatured

• "Request contains invalid data. Employer ROC Number not found or it is Invalid"

  If you receive the error message "Request contains invalid data. Employer ROC Number not found or it is Invalid", it means that the SSM number you entered does not match the record in the FWCMS system. Main Cause of the Error The SSM number entered is different from the one registered in FWCMS. The FWCMS system recognizes two SSM number formats:Few readers

• "Insurance already purchased for this Insurance Type"

  If you receive the error message "Insurance already purchased for this Insurance Type", it means that the ITR number from FWCMS has already been used for a previous SPIKPA IG insurance purchase. How to Check Your ITR StatusFew readers

• "Error occurred in FWCMS while processing Input Request"

  "Error occurred in FWCMS while processing Input Request" If you receive the error message "Error occurred in FWCMS while processing Input Request", it may be due to one of the following reasons: You selected “Need assistance – (online purchase)” in FWCMS, and FWCMS has locked your ITR. The ITR you entered has expired after 14 days. You clicked the insuranFew readers

• "Please enter Date of Birth"

  If you receive the error message Please Enter Date of Birth, it is most likely because your company is categorized as “Perseorangan” (Individual) under FWCMS Employer Information. When this happens, you cannot proceed with the SPIKPA IG purchase on our website. (https://storage.crisp.chat/users/helpdesk/website/8Few readers

• "FWCMS Reference Number (FWHS/SKHPPA) not found. Please try again."

  If this error message appears, please double-check the ITR number you entered to ensure it is accurate and correctly typed. If you still receive the same error message, Please contact the eInsurans Helpline via WhatsApp: 011 5621 6906 (https://wa.me/Few readers