• After I have keyed in the ITR numbers and click 'Submit', message shows 'Not Found'. What should I do?

  FWCMS ITR EPLKS RENEWAL LANJUTAN FOREIGN WORKER INSURANCE SPIKPA IG INSURANS PEKERJA ASINGFeatured

• "Request contains invalid data. Employer ROC Number not found or it is Invalid"

  If you receive the error message "Request contains invalid data. Employer ROC Number not found or it is Invalid", it means that the SSM number you entered does not match the record in the FWCMS system. Main Cause of the Error The SSM number entered is different from the one registered in FWCMS. The FWCMS system recognizes two SSM number formats: | Type of SSM NFew readers

• "Please enter Date of Birth"

  If you receive the error message Please Enter Date of Birth, it is most likely because your company is categorized as “Perseorangan” (Individual) under FWCMS Employer Information. When this happens, you cannot proceed with the SPIKPA IG purchase on our website. | You must update your Employer Category from “Perseorangan” to the correct category in FWCMS before continuing your insurance purchase on the eInsurans portal. | ![](https://storage.crisp.chat/users/helpdesk/website/8Few readers

• "Insurance already purchased for this Insurance Type"

  If you receive the error message "Insurance already purchased for this Insurance Type", it means that the ITR number from FWCMS has already been used for a previous SPIKPA IG insurance purchase. ||| The system does not allow a second purchase using the same ITR number. How to Check Your ITR Status | *You can enter your ITR SKHPPA, ITR IG, and SSM numbers for cheFew readers

• "Error occurred in FWCMS while processing Input Request"

  If you receive the error message "Error occurred in FWCMS while processing Input Request", it may be due to one of the following reasons: You selected “Need assistance – (online purchase)” in FWCMS, and FWCMS has locked your ITR. The ITR you entered has expired after 14 days. You clicked the insuranFew readers

• "FWCMS Reference Number (FWHS/SKHPPA) not found. Please try again."

  If this error message appears, please double-check the ITR number you entered to ensure it is accurate and correctly typed. | Sometimes the letter ‘I’ may look like the number ‘1’. We recommend copying and pasting the ITR number directly to avoid input errors. If you still receive the same error message, Please contact the eInsurans Helpline via WhatsApp: [011 5621 6906](https://wa.me/Few readers